May 2017

Sweet Ways to Engage Savory Clients

Tuesday May 16th, 11:30am-1:30pm

History Colorado Center

We have all had the customer that is impossible to please. We have all made a few mistakes in business or on events that affect someone else. We have all botched the outcomes of these situations by giving away the farm or losing the client. This presentation will walk you through some difficult scenarios that play out in relationships with clients and how to more effectively negotiate the conversations that may make or break the future of the relationship. I will discuss some human personality differences that allow you to understand how you process conflict, communicate, prioritize emotions and needs as well as how others around you do the same.

When you understand your own strengths and weaknesses in these areas, you can maintain empathy and understanding for others strengths and weaknesses as well. The crazy thing is, when we realize we are different, we understand that maybe they aren’t “misbehaving” when they do it differently than you would. This isn’t about ending up with a 50% win for each party, if that were possible we would never have wars. It is about being 100% responsible for doing your best to meet the other person halfway to where they are coming from.

Outcomes:
  • Personality styles in conflict
  • Tips and tricks for diffusing situations and negotiating effectively
  • Healthy vs. unhealthy behaviors in conflict
  • How to take ownership of fixing a difficult situation without compromising your ethics, business, or your income

Register

Members – $45

Non Members – $55

Students – $20

($10 late fee after noon 5/12)

About Dawn Abbott

Dawn Abbott, CSEP is CEO and Owner of Fun Productions, Inc. which she began in 1991. She is also the owner & the chief creative officer of Colorado Teambuilding Events and VIE Events which are the sister companies to Fun Productions, Inc.

Life’s path has taken Dawn on a journey to find her true gifts, strengths and purpose in Speaking, Coaching, Facilitation and training through her latest company Be Exceptional. She is an accredited DiSC, & Five Behaviors of a Cohesive Team trainer/facilitator. Her speaking and workshop topics include; Being Exceptional (Motivation & Inspiration), Strategic Planning for business growth, Cohesive Teams, Team Productivity, The Work of Leaders, and Management Strategy. Dawn also does one to one executive coaching.

Dawn Abbott, CSEP served for 2 years as the Western Regional Vice-President for ILEA and served 6 years on the ILEA Denver Board of Directors. In 2011, she was inducted into the ILEA Hall of Fame as well as Colorado Meeting and Events Magazine Hall of Fame. Dawn has also served on the Meetings Industry Council Board and on the Denver Small Business Development Center advisory board and The Colorado Meetings and Events magazine Advisory Board.

Dawn has grown her small business from a tiny start up out of her home to a multi-office, 14,000 square foot warehouse and showroom with 40+ employees and multi-million dollar revenues. She credits her lack of creativity but very strong skills in business planning and logistics, as well as being a good leader who engages and empowers her team for the success she has.

 

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